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FAQ How do I clean my new Travelon bag? If your bag is Microfiber, Polyester, Nylon, Cotton or Canvas:
If there is a problem with my bag, who should I contact first? Contact the retail store or online merchant you purchased you bag from within 30 days of purchase for questions regarding returns or exchanges. What is Travelon's warranty policy? One Year Limited Warranty We warrant your product to be free of defects in materials and workmanship for one year from date of purchase. In the unlikely event that you experience a defect in materials or workmanship, we will repair or replace the product (at our option). Please e-mail or call customer service at (847) 621-7000. They will provide you with instructions for the product’s return. You will be asked to send dated proof of purchase and a check with the product to cover shipping and handling. If a defective product cannot be repaired and there is not an exact replacement available, we will make every effort to replace the product with a similar product. If there is not a similar product, we will replace it with something of a comparable retail value. This warranty is designed to protect you against defects in materials and workmanship only. Please be aware that defects are most likely to be discovered during the first year of use. Like any product, your Travelon product will wear over time with normal use. This warranty does not cover damage resulting from wear and tear, misuse, abuse, or damage caused by common carriers. If you return an item due to these reasons, Travelon will reserve the right to return it to you. Travelon does not make any implied warranties of merchantability or use for a specific purpose nor does the limited warranty apply to incidental or consequential damages. Some states do not allow limitations on incidental or consequential damages nor the extent of an implied warranty, so the foregoing may not apply to you. |
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